RETURNS POLICY

We have a 30-day returns policy, which means you have 30 days after receiving your item to request a return for an exchange or store credit. 
To start a return, you can contact us at soonithelabel@hotmail.com with the email subject as 'return request'. 

CHANGE OF MIND

If you are wanting to exchange for a different size or simply wanting to return your product, you can return your item for an exchange or alternatively a store credit given that it meets the below requirements of our Returns policy conditions. If it is not met, then it will not be refunded nor credited.

  • If the item fails to meet our Return Conditions, it will not be accepted
  • The customer will be responsible for covering the shipping and handling costs associated with the return of the item.
  • We do not provide monetary refunds for change of mind or change of size returns.
  • You have 30 days from receipt of your order to initiate a return.
  • We offer the option to exchange the product or receive a Gift Card as Store Credit.
  • Store credit must be used within 1 year of issued date.
  • Until the returned item(s) reach us, they remain your responsibility and property.
  • Items must be returned in original packaging, with tags attached.
  • Items must be unworn and unwashed, with no stains or marks as given originally. 

EXCHANGES

If you would like to change your item for another size or style, once the return has been processed, we will begin the exchange. If a certain style or size is out of stock, we will provide you with a store credit. 

FAULTY ITEMS

If you have received an item with a fault, you must provide proof of fault via email with information on what the fault is with clear images. If it is approved as a fault that is from our end, you will be offered an exchange for the exact same item. Items must be unworn, unwashed and in same state as given originally. 


STORE CREDIT

Once your product has returned to us, we will begin to create your store credit, please allow up to 2 weeks for your return to be received and then credit issued at Sooni The Label. It will be emailed back to the original email on the order. Any issues involving returns or exchanges please contact us at Soonithelabel@hotmail.com

Please allow up to 2 days for a response to emails.